Trapped by Automation: Serbia's Social Card registry

Serbia's Social Card registry, funded with World Bank support, merges data from many government databases to profile people applying for social assistance. Amnesty found that recipients fell by about 35,000 after the law took effect, and says Roma and people with disabilities were hit hardest, partly because of wrong source data. The ministry rejected the findings. The World Bank's Inspection Panel first recommended an investigation, then dropped it after the Bank reported corrective steps such as training and workshops. In December 2025 the Board approved not investigating, which closed the case.